CDK CALL RECORDING

Take control of your automotive dealership’s call handling performance with call recording, and improve the profitability and satisfaction of every call.

Call Recording
Identify Mistakes
Identify
Identify where call handling mistakes are costing you sales.
Diagnose mistakes
Diagnose
Diagnose mistakes that lead to low customer satisfaction scores.
Protect your dealership
Protect
Protect your dealership and customers when disputes occur.
CDK CALL RECORDING FEATURES
You can’t improve what you can’t measure. Tracking customer calls is the first step to improving results and ensuring you are delivering a great customer experience in every interaction.
CLOSE MORE SALES
CLOSE MORE SALES
After listening to recorded calls, you’re able to give your team focused training that addresses their needs. So they can get better at overcoming objections and closing sales — fast.
INCREASE UPSELLING
INCREASE UPSELLING
Want to check whether your employees are upselling products and services consistently and effectively? Reviewing calls will tell you right away.
IMPROVE CUSTOMER SATISFACTION
IMPROVE CUSTOMER SATISFACTION
The fastest way to discover if customers are happy with your service — or where there might be room for improvement — is by listening for yourself.
REDUCE MISUNDERSTANDINGS
REDUCE MISUNDERSTANDINGS
How can you settle a misunderstanding when a customer and an employee report two different sides to a conversation? Call Recording lets you get to the bottom of disputes instantly.
INTEGRATE EASILY
INTEGRATE EASILY
Since calls are automatically recorded and linked to a customer record in your DMS, it’s never been easier to find the call you want to discuss.
FEATURES
WHY CDK CALL RECORDING?
Why Call Recording
  • Manage Call Handling
  • Manage Call Handling

    Listen to calls at your dealership easily. Review the quality and value of every call and maximize sales opportunities.

  • Analyze Quality at a Glance
  • Analyze Quality at a Glance

    View your dealership’s call handling quality with a quick look at the system’s analytic dashboard, and start making improvements immediately.

  • Empower Your Employees
  • Empower Your Employees

    Provide employees with better feedback to help them progress faster — and work smarter.

    Interested in CDK Call Recording?