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Cobalt’s eDealer Solutions Consultants (eDSCs) offer powerful field support to OEM programs. Working directly with dealership sales staffs, eDSCs provide ongoing, knowledgeable resources for product training, best-practices and in-store process consulting – all of which result in increased lead conversion and greater vehicle sales.
Principal duties & responsibilities:
With OEM/Dealer Group:
- Act as e-Business strategy consultant to top management at dealerships and to area OEM or Dealer Group executives
- Build and manage relationships to ensure positive feedback from dealers, OEM/Dealer Group regional directors and area executives.
- Provide in-depth analyses and reports regarding field activities and dealership progress as directed by eDealer Solutions Lead, Manager and/or Director.
- Attend regional dealer and field staff meetings. Deliver presentations as requested and facilitate OEM/Dealer Group sponsored seminars and breakout sessions
With Dealerships:
- Review, critique, and discuss dealer websites, associated traffic, Internet and web site trends, and material announcements that affect the Dealerships.
- Make monthly visits in order to develop, coach and monitor process and results improvement initiatives. Develop action plans for the dealerships and track progress.
- Track progress and ensure results progress through phone, email and in-store visits.
- Provide training on Cobalt products and program specifics. Use a combination of onsite, phone, and distance learning.
- Provide training on associated eBusiness products.
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