Cobalt is committed to being the industry leader with eCare, our world-class customer support. We recognize the value of achieving peak performance from your website, inventory management, and lead and relationship management software. eCare continuously polls customers on satisfaction levels, and consistently ranks well: More than 90% of customers say they are “satisfied” and more than 80% describe themselves as “very satisfied.” Our goal is to consistently provide service that exceeds the expectations of our customers.

Highlights of eCare include:

• Inbound agents known as WebCare Advisors responsible for Primary Response Support (Tier I)
• Additional Tier II employees and managers supporting the Primary Response team members to handle escalated issues, complex website changes, and ongoing employee training.
• Support provided in English, French and Spanish.
• Online Case Tracking System allowing each new case, or issue, to be assigned a unique case tracking number.
• Cobalt is a member in good standing of the Service and Support Professionals Association.
  

Contact Cobalt Customer Service

Emergency support is available on Saturdays and most holidays from 7:00 a.m. to 4:00 p.m. (PT).

Clients can also email eCare through MotorPlace.com and expect a response within one business day.