Page Options
Cobalt Newsroom - Press Release
Cobalt Wins Achievement in Customer Satisfaction (ACE) Award for the Fourth Year in a Row
December 4, 2008
Cobalt wins the Achievement in Customer Excellence (ACE) Award in Three Categories in 2008
SEATTLE - The Cobalt Group, Inc., the leading provider of marketing services to the retail automotive industry, today announced that it was the recipient of the 2008 annual customer satisfaction award, titled Achievement in Customer Excellence (ACE) Award. This is the fourth year in a row that Cobalt has won this important award for Customer Support Satisfaction.
Cobalt was recognized this year with not just one, but three awards, including overall Customer Support Satisfaction, Proactive Services Satisfaction and Lexus Technical Support Satisfaction.
Cobalt's commitment to best-in-class customer service has led to year after year customer satisfaction levels over 94%. This year's ACE Award was achieved through satisfaction surveys received from over 4,000 Cobalt clients.
"Cobalt exists to serve our dealer customers and provide them with the best possible services and support," said John Holt, Chairman and CEO of Cobalt. "We are honored by this recognition. As Cobalt grows we will continue to expand our service offerings to ensure that our customers receive the highest level of support."
The CustomerSat ACE Awards certify, acknowledge, and celebrate outstanding achievement in customer satisfaction and demonstrate Cobalt's ongoing commitment to providing its customers with the best customer service in the industry. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
"We are delighted to recognize The Cobalt Group for its commitment to achieving the highest levels of customer satisfaction," said John Chisholm, executive VP of MarketTools and general manager of the CustomerSat business. "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates Cobalt's ability to deliver on its promise to customers."
About Cobalt
Cobalt is North America's leading provider of automotive marketing services. For over thirteen years, Cobalt's mission has been to help automobile dealers and manufacturers increase their retailing effectiveness and profitability. Cobalt provides marketing services to half of the automotive dealerships in the United States, as well as automotive dealers in Canada and Mexico. Cobalt's marketing services are endorsed by two-thirds of the world's major automotive manufacturers.
About CustomerSat
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK.
Contact Information
Amy Hatch
Email: ahatch@cobalt.com
Phone: 206-219-8132
