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Cobalt Newsroom - Press Release
Cobalt Named Customer Service Team of the Year Finalist
May 26, 2009
Cobalt's customer support team receives honor from the American Business Awards
SEATTLE, May 26, 2009 - Cobalt, the leading provider of digital marketing services to the automotive industry, today announced that it has been named a finalist for Customer Service Team of the Year by American Business Awards, the nation's premier business awards program.
Cobalt was chosen as the Stevie® Award winner for the Front-Line Customer Service Team of the Year category in the third annual Stevie Awards for Sales & Customer Service earlier this year and a finalist in two other categories.
Cobalt uses independent survey organizations to conduct satisfaction and loyalty surveys to ensure their employees provide prompt, courteous, and quality support to all Cobalt customers. Cobalt is also a four-time winner of the Achievement in Customer Excellence (ACE) Award presented by CustomerSat, Inc.
"Cobalt's auto dealer customers tell us that our service really stands out because of Cobalt's ability to tailor our support services to match their specific business needs", said Mark Dunn, Vice President of Services at Cobalt. "We develop and manage our services teams to not only be responsive to our customers concerns, but to also be trusted experts in Automotive Digital Marketing, helping to guide their marketing operations to be more effective in driving sales and dealership profitability."
Stevie Award winners will be announced during the annual gala on Monday, June 22 at the Marriott Marquis Hotel in New York City. Six hundred executives from across the U.S.A. are expected to attend. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network and hosted by Cheryl Casone of Fox Business Network.
Details about The American Business Awards and the list of Finalists in all categories are available at www.stevieawards.com/aba.
About Cobalt
Cobalt is North America's leading provider of automotive marketing services. For fourteen years, Cobalt's mission has been to help automobile dealers and manufacturers increase their retailing effectiveness and profitability. Cobalt provides marketing services to half of the automotive dealerships in the United States, as well as automotive dealers in Canada and Mexico. Cobalt's marketing services are endorsed by approximately two-thirds of the world's major automotive manufacturers.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Media Contact:
Amy Hatch
Email: ahatch@cobalt.com
Phone: 206-219-8132
